# How to report a student no-show as a coach

Learn how to report when a student does not attend a scheduled session. This ensures proper billing and session tracking.

Canonical URL: https://gigpie.com/docs/how-tos/coaches/report-student-no-show

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## Overview

Use this guide to report when a student does not show up for a scheduled session. This will update the session status and notify the parent.

## Before you start

- You had a scheduled session that the student did not attend.
- The session start time has passed.



## When to report a no-show

Report a student as a no-show only after waiting a reasonable amount of time past the scheduled start time. Most coaches wait 10-15 minutes to account for technical issues or running late. If you haven't heard from the parent or student by that point, reporting the no-show is appropriate.

## What happens next

When you mark a session as a student no-show, the parent receives a notification and the session status updates in the system. The family's package hours are still deducted and you are still paid for the session, since the time was reserved for the student. If the coach is the one who misses the session instead, the opposite happens: the family isn't charged and the coach isn't paid. This documentation also helps track attendance patterns and address chronic issues if needed.

## Steps


### Step 1: Sign in as a coach

Use your coach account credentials to access the dashboard.

![Coach Dashboard after signing in](https://gigpie.com/how-tos/coaches/report-student-no-show/01-sign-in-as-a-coach.png)



### Step 2: Navigate to Sessions

Go to the Sessions page to view your scheduled sessions.

![Session Management page listing scheduled coaching sessions](https://gigpie.com/how-tos/coaches/report-student-no-show/02-navigate-to-sessions.png)



### Step 3: Select the affected session

Find the session where the student did not show up and click View to open the details.

![Session details page for a past session with a status dropdown next to the title](https://gigpie.com/how-tos/coaches/report-student-no-show/03-select-the-affected-session.png)



### Step 4: Change status to Student No-Show

Click the status dropdown next to the session title and select 'Student No-Show'. This will update the session record.

![Status dropdown open with Student No-Show, Student Late Cancel, and Cancelled options](https://gigpie.com/how-tos/coaches/report-student-no-show/04-change-status-to-student-no-show.png)





## What you'll accomplish

- The session is marked as a student no-show.
- The parent is notified of the no-show status.



## Related Guides

- [How to reschedule or cancel a session](/docs/how-tos/coaches/reschedule-or-cancel-a-session) - Change session times or cancel
- [How to mark session complete and add notes](/docs/how-tos/coaches/mark-session-complete-add-notes) - Complete successful sessions
- [How to join a session](/docs/how-tos/coaches/join-a-session) - Access your scheduled sessions