CANCELLATION AND NO-SHOW POLICY

[Company name]
Effective date: ___________

This template includes a 24-hour and a 48-hour version of the notice
rule. Keep one, delete the other, and make sure the number you keep
matches your contract and your scheduling software's settings.

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1. NOTICE WINDOW

Version A (24 hours):
Sessions may be cancelled or rescheduled without charge up to 24 hours
before the scheduled start time.

Version B (48 hours):
Sessions may be cancelled or rescheduled without charge up to 48 hours
before the scheduled start time.


2. HOW TO CANCEL OR RESCHEDULE

Cancel or reschedule through [the parent portal / email to __________ /
phone at __________]. A cancellation counts from the time we receive it,
not the time you decided. Telling the tutor in person or by text does not
cancel a session unless your tutor confirms it in the system.


3. LATE CANCELLATIONS

A cancellation inside the notice window is a late cancellation. Late
cancellations are charged in full: the session's fee is due, or one
session's hours are deducted from your prepaid package. Your tutor is
paid for the reserved time either way, which is why the charge applies.


4. STUDENT NO-SHOWS

If a student does not join or arrive within __________ minutes of the
start time, the session is recorded as a no-show and charged in full,
the same as a late cancellation. The tutor will wait and remain available
for the full booked time.


5. TUTOR CANCELLATIONS AND NO-SHOWS

If we cancel a session, or a tutor fails to attend, you are not charged.
No hours are deducted from your package, and we will offer a make-up
session at the earliest time that works for you. This applies regardless
of notice.


6. MAKE-UP SESSIONS

Late-cancelled and no-show sessions are not entitled to a make-up.
Sessions cancelled with proper notice do not need one: the hour simply
stays in your package or goes unbilled.

At our discretion, we may offer a courtesy make-up for a first late
cancellation or a documented emergency. Courtesy make-ups must be
scheduled within __________ days and do not carry over.


7. ILLNESS AND EMERGENCIES

If a student is ill or a genuine emergency comes up, contact us as early
as you can. We will waive the late-cancellation charge for
[the first __________ occurrence(s) per term / documented emergencies],
at our discretion. Repeated same-day illness cancellations may be treated
as late cancellations.


8. RECURRING LATENESS AND REPEATED NO-SHOWS

Sessions start and end at the scheduled time; a late arrival shortens the
session rather than extending it. After __________ no-shows or late
cancellations in __________ weeks, we may ask to move your standing slot
or require prepayment before booking further sessions.


9. WHERE THIS POLICY LIVES

This policy is part of your service agreement. We may update it with
__________ days' written notice; the version in effect on the session
date applies.

Questions: __________ [email / phone]