How to review a journey automation as an admin

Overview

Use this guide to read a journey automation the way you'd review any live campaign: open its flow graph, inspect what a couple of its steps actually do, then check delivery stats and where each contact ended up. This walkthrough uses a real journey already running in the account — "Lead nurture drip" — so every screen here is live data, not a mockup.

Before you start

• At least one journey campaign exists in your account (JOURNEY kind, not a one-off broadcast).

Why this matters

A journey is a multi-step automation built from typed nodes — entry, send email, wait, wait-until, branch, and exit — connected by edges. Unlike a one-off broadcast, a journey can wait for a contact to click a link, branch their path based on whether they did, and route them to a different follow-up email depending on what happened. Once a journey has been launched, its content is frozen — you can look, but not edit — so the flow graph you see here is exactly what's been sending.

The "Lead nurture drip" journey in this account does exactly that: it sends an intro email, waits up to three days for a click, then branches — contacts who clicked get an "engaged" follow-up, contacts who didn't (or who timed out waiting) get a gentler nudge instead. Every enrollment that has gone through it has now finished, which is why the campaign shows as PAUSED rather than ACTIVE below — a journey with no active senders isn't broken, it's just between cohorts. Everything about reading the graph, inspecting a node, and checking stats works identically whether a journey is currently sending or sitting paused between runs.

Tips

• Click any node card to open its inspector — control nodes (Wait until, Branch) show you the exact predicate and timeout in plain English; Send email nodes show the actual rendered email, subject line included.
• A node that currently has contacts parked on it shows a small "N waiting" badge right on its card — a fast way to spot where a journey's current cohort is stuck.
• The TRUE/FALSE and DEFAULT/TIMEOUT arms under a Branch or Wait until node are color-coded — green for the "went as hoped" path, neutral for the fallback.
• The Recipients table at the bottom is per-send, not per-contact — a contact who received two emails (say, the intro and then the nudge) shows up as two rows, one per send.
• Scroll the recipients list to see individual outcomes: who's still active, who completed, and who exited early (for example, because they replied and the journey's stop-on-reply rule caught it before the next send).

Steps

1. 1

   Sign in as an admin

   Go to login

   Use your admin account credentials to access the dashboard.

   
2. 2

   Open Campaigns

   Expand Marketing in the sidebar, then click Campaigns.

   
3. 3

   Open the Lead nurture drip journey

   Click the journey to open its flow graph — entry, the intro send, the wait-until-clicked step, and the branch into engaged vs. nudge paths.

   
4. 4

   Inspect the “Wait until” node

   Click the Wait until node to see exactly what it's waiting for and how long before it gives up.

   
5. 5

   Preview the intro email

   Click the intro Send email node to see its actual rendered content — subject, body, and footer, exactly as contacts received it.

   
6. 6

   Review delivery stats and recipients

   Close the dialog and scroll down to see recipient, sent, and click counts, plus the per-send outcome for every contact who has passed through this journey.

   

What you'll accomplish

• You can read a journey's flow graph — entry, sends, waits, and branches — end to end.
• You know how to open any node to see its exact configuration or email content.
• You can check a journey's delivery stats and see which node each contact is currently on (or ended on).

Related Guides

• How to work leads in the CRM pipeline - Where the leads a journey nurtures come from
• CRM & Marketing Automation - How pipelines, the inbox, and journeys work together