Privacy Policy

Last updated: November 16, 2025

1. Introduction

This Privacy Policy describes how Abrega, Inc., a Delaware corporation, doing business as Gigpie ("Gigpie," "we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our website, use our online tutoring and coaching platform, or engage with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

This policy applies to all users of our platform, including administrators, coaches, parents, students, and other authorized users within educational organizations.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

Create an account or register for our services
Complete your profile or organizational setup
Make payments or enter billing information
Contact customer support or communicate with us
Participate in surveys, feedback, or promotional activities

This includes personal information such as names, email addresses, phone numbers, payment details, student information, and organizational data.

2.2 Information Collected Automatically

When you use our platform, we automatically collect:

Usage Data: Pages visited, features used, session duration, and interaction patterns
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Access times, pages viewed, and system activity
Session Replay Data: Mouse movements, clicks, scroll behavior, page content viewed, and form interactions (with sensitive fields masked) captured through Microsoft Clarity, along with associated IP address, device, and browser information
Cookies and Tracking Technologies: Information about your browsing behavior and preferences

Please avoid entering sensitive personal information into free-text fields unless requested by the Service; session replay tools may briefly capture on-screen content before masking is applied.

2.3 Information from Third-Party Integrations

When you connect third-party services to our platform, we may receive:

Calendar data from Google Calendar or Microsoft Outlook
Video conferencing details from Zoom, Google Meet, or Microsoft Teams
Authentication tokens and integration settings
Usage data from connected services

We only access the minimum data necessary for platform functionality and store this information securely.

2.4 Information from Educational Organizations

When educational organizations use our platform, they may provide us with student and family information necessary for service delivery, including:

Student names, ages, and academic information
Parent/guardian contact details
Enrollment and progress data
Session notes and educational records

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information concerned and the context in which we collect it. We process your personal information generally because:

It is necessary for the performance of a contract with you
You have given us permission to do so
It is necessary for our legitimate business interests and your rights are not overridden
It is necessary to comply with legal obligations
It is necessary to protect your vital interests or those of others

4. How We Use Your Information

We use the collected information for the following purposes:

4.1 Service Provision

Creating and managing user accounts
Providing access to platform features and services
Processing payments and managing billing
Scheduling and managing tutoring sessions
Facilitating communication between users

4.2 Platform Improvement

Analyzing usage patterns and user behavior
Developing new features and services
Improving user experience and interface design
Conducting research and analytics
Reviewing session replays and heatmaps (e.g., via Microsoft Clarity) to diagnose issues and improve usability, using de-identified or aggregated data where possible

4.3 Communication and Support

Sending service-related notifications and updates
Providing customer support and technical assistance
Responding to inquiries and feedback
Sending marketing communications (with consent)

4.4 Security and Compliance

Detecting and preventing fraud and abuse
Ensuring platform security and integrity
Complying with legal obligations
Enforcing our terms of service

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform:

Payment Processors: Stripe for secure payment processing
Cloud Infrastructure: Hosting and data storage providers
Communication Services: Email and messaging platforms
Analytics and Session Replay: Usage tracking, performance monitoring, and behavioral analytics/heatmaps (e.g., Microsoft Clarity) to improve the Service
Customer Support: Help desk and ticketing systems

These providers are contractually obligated to maintain the confidentiality and security of your information. Microsoft may also use aggregated and de-identified data to improve its services in accordance with its privacy terms.

5.2 Within Educational Organizations

Within organizations using our platform, information is shared between authorized users based on their roles and permissions:

Administrators can access organization-wide data
Coaches can access student and session information
Parents can access their children's progress and schedules
Students can access their own learning materials and records

5.3 Legal Requirements and Safety

We may disclose information when required by law or to protect rights and safety:

In response to legal requests, court orders, or subpoenas
To investigate potential violations of our terms or policies
To protect against fraud, security threats, or illegal activity
To safeguard the rights, property, or safety of our users or the public

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will notify users of any such change in ownership or control.

6. Data Security

We implement comprehensive security measures to protect your personal information:

6.1 Technical Safeguards

Encryption: Data encrypted in transit (TLS/SSL) and at rest
Access Controls: Role-based access and multi-factor authentication
Network Security: Firewalls, intrusion detection, and monitoring
Data Backup: Regular encrypted backups with secure storage

6.2 Organizational Safeguards

Employee Training: Regular security awareness training
Access Management: Least privilege access principles
Incident Response: Established procedures for security incidents
Regular Audits: Security assessments and compliance reviews

While we implement robust security measures, no system is completely secure. We cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7.1 Active Accounts

Personal information associated with active accounts is retained while the account is in use and for a reasonable period after account deactivation.

7.2 Educational Records

Student progress data, session notes, and educational records are retained according to applicable education regulations and organizational policies.

7.3 Legal and Regulatory Requirements

Certain information may be retained longer to comply with legal obligations, resolve disputes, or enforce our agreements.

7.4 Data Deletion

When information is no longer needed, we securely delete or anonymize it using industry-standard methods.

8. Your Rights and Choices

You have certain rights regarding your personal information. The availability of these rights depends on your location and applicable law.

8.1 General Rights

Access: Request a copy of your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data in a structured format
Restriction: Request limitation of processing in certain circumstances
Objection: Object to processing based on legitimate interests

8.2 Marketing Communications

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

8.3 Cookie Controls

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

8.4 Exercising Your Rights

To exercise your rights, please contact us using the information in Section 13. We will respond to your request within 30 days (or as required by applicable law) and may require verification of your identity.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze platform usage.

9.1 Types of Cookies We Use

Essential Cookies: Required for platform functionality
Analytics Cookies: Help us understand user behavior and improve services
Preference Cookies: Remember your settings and preferences
Security Cookies: Help protect against fraud and abuse

9.2 Managing Cookies

You can control cookie settings through your browser preferences. For more information about our cookie practices, please contact us.

9.3 Session Replay and Heatmaps (Microsoft Clarity)

We use Microsoft Clarity to capture session replays, heatmaps, and related analytics so we can understand how users navigate the Service and address usability issues. Clarity sets cookies and similar identifiers to link page views within a session and records on-screen content, clicks, scrolls, and interactions; sensitive fields are masked where possible.

You can control Clarity cookies through your browser settings or by using tracking-protection tools. If you prefer not to be included in Clarity analytics, you may also contact us using the details in Section 13 so we can help accommodate your request.

10. Third-Party Services and Integrations

Our platform integrates with various third-party services. Each service maintains its own privacy policy:

We encourage you to review the privacy policies of these third-party services. We are not responsible for their privacy practices.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer personal information internationally, we implement appropriate safeguards such as:

Standard contractual clauses approved by relevant authorities
Adequacy decisions by competent data protection authorities
Your explicit consent where required
Other legally recognized transfer mechanisms

12. Children's Privacy

Our services are designed for use by educational organizations and are not intended for children under 13 years of age (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age.

If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete such information promptly. Educational organizations using our platform are responsible for ensuring compliance with applicable children's privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

Update the "Last updated" date at the top of this policy
Post the updated policy on our website
Send notification via email or platform notification for significant changes
Provide additional notice for changes affecting user rights

Your continued use of our services after the effective date of changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Abrega, Inc. (d/b/a Gigpie)
General inquiries: hello@gigpie.com
Address: 651 N Broad St, Suite 201, Middletown, Delaware 19709

We will respond to your inquiries within 30 days. For data protection inquiries under GDPR, you also have the right to lodge a complaint with your local data protection authority.

15. Compliance with Google OAuth

Our use of Google OAuth and Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. We only access and use Google user data as described in this Privacy Policy and in accordance with our published OAuth scopes.

For more information about how Google handles your data, please refer to the Google Privacy Policy.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising from this policy will be resolved in the courts of Delaware.