How to leave feedback after a session

Overview

Use this guide to understand the feedback request you get by email after a session, what the form asks, and what a 5-star vs. a lower rating actually triggers.

Before you start

• You had a session that has now been completed.

Where the request comes from

There's no feedback banner waiting for you inside Gigpie — the request arrives entirely by email, roughly 30-35 minutes after a session ends. (It's not instant: a background check for completed sessions runs every minute, and the feedback rule itself adds an explicit 30-minute delay before sending, so the timing is deliberate, not a bug.) The email includes a link straight to a short form — no login required, so you can leave feedback from your phone without signing in. Some feedback emails also include one-click star links that submit a rating the instant you tap them, so only click through if you're sure — there's no confirmation step in between.

What the form actually asks

The form is short on purpose: a required 1-5 star rating, and an optional comment. That's it — no categories, no multi-question survey. If you change your mind later, you can revisit the same link and update your rating and comment; submitting again replaces your previous feedback rather than creating a duplicate.

What happens after you submit

A perfect 5-star rating is the only rating that, by default, prompts you to leave a public review on Google, Trustpilot, or Thumbtack (whichever your coordinator has set up) — anything below 4 stars doesn't just get quietly logged, either: it automatically alerts the company's admins with the session, coach, and your comment so they can follow up. Ratings of 4 stars sit in between and are simply recorded.

Steps

1. 1

   Open the feedback link from your email

   Tap the link in the feedback email. It opens directly to a short form — you don't need to log in.

   
2. 2

   Choose a rating

   Tap a star to rate your session from 1 to 5. Hovering or tapping shows a live preview before you commit to a rating.

   
3. 3

   Add an optional comment

   Add a comment if you'd like to say more — it's optional, and your coach and coordinator can both see it.

   

What you'll accomplish

• You know when and how the feedback request reaches you.
• You know the form asks exactly two things: a star rating and an optional comment.
• You understand what happens after you submit, depending on the rating.

Related Guides

• How to mark a session complete and add notes - Completing a session is what starts the ~30-minute countdown to this email
• How to review progress notes - Another place your coach's work on a session shows up
• Reputation & Reviews - How the review-platform funnel and admin alerts work end to end