Overview

Use this guide to report when a student does not show up for a scheduled session. This will update the session status and notify the parent.

Before you start

You had a scheduled session that the student did not attend.
The session start time has passed.

When to report a no-show

Report a student as a no-show only after waiting a reasonable amount of time past the scheduled start time. Most coaches wait 10-15 minutes to account for technical issues or running late. If you haven't heard from the parent or student by that point, reporting the no-show is appropriate.

What happens next

When you mark a session as a student no-show, the parent receives a notification and the session status updates in the system. The family's package hours are still deducted and you are still paid for the session, since the time was reserved for the student. If the coach is the one who misses the session instead, the opposite happens: the family isn't charged and the coach isn't paid. This documentation also helps track attendance patterns and address chronic issues if needed.

Steps

1
Sign in as a coach
Go to login
Use your coach account credentials to access the dashboard.
2
Navigate to Sessions
Go to the Sessions page to view your scheduled sessions.
3
Select the affected session
Find the session where the student did not show up and click View to open the details.
4
Change status to Student No-Show
Click the status dropdown next to the session title and select 'Student No-Show'. This will update the session record.