How to manage recurring sessions for your student

Overview

Recurring appointments help your student build consistent learning habits with regular weekly or bi-weekly meetings. These repeat automatically at the same day and time, making it easier to maintain a stable schedule. Understanding how to manage them lets you make changes when needed without disrupting the entire sequence.

Benefits of recurring appointments

Regular meetings at the same time each week help students develop routines and ensure steady progress toward learning goals. They also reduce the need to schedule each individually. Many families find that consistency in timing leads to better preparation and engagement.

How cancellations work

When you cancel a recurring appointment, you can choose to cancel just one occurrence or end the entire sequence. Canceling a single occurrence is useful for one-time conflicts like vacations or school events. Ending the sequence works when the schedule permanently changes or learning objectives are complete.

Important considerations

• Canceling the entire sequence affects all future appointments, not past ones
• Each cancellation follows the organization's cancellation policy
• Rescheduling works similarly: you can modify one occurrence or restructure the whole sequence
• Package hours are only deducted for appointments that actually occur

Steps

1. 1

   Sign in and navigate to Sessions

   View Sessions

   Sign in and go to the Sessions page to view your family's scheduled sessions.
2. 2

   Identify recurring appointments

   Recurring appointments are marked with a repeat icon (🔄) or badge. These are part of a sequence that repeats on a schedule.

   
3. 3

   Click on a recurring appointment

   Click on any recurring appointment to view details about the entire sequence.
4. 4

   View sequence information

   The detail page shows information including the recurrence pattern, total number of occurrences, and upcoming dates.

   
5. 5

   Choose cancel option

   Click the actions menu (...) and select Cancel to open the cancellation options.
6. 6

   Select single or entire sequence

   Choose whether to cancel:

   • This occurrence only: Cancels just this one
   • This and all future occurrences: Cancels all remaining in the sequence

   
7. 7

   Review affected appointments

   If canceling the sequence, you'll see a list of all that will be cancelled.
8. 8

   Confirm or go back

   Review the cancellation details and click Confirm to proceed, or Back to make changes.